Refund Policy

Subscription services

Where a Concordia subscription or membership is offered, the subscription may include access to licensed provider review, care support, lab services where applicable, pharmacy coordination, prescription medication when clinically appropriate, and related administrative services. The specific services, labs, medications, pharmacy availability, and support included may vary by plan, location, medical eligibility, provider determination, and checkout terms.

Provider review does not promise treatment

Prescription medications are provided only when deemed appropriate by a licensed provider. Completing an intake form, checkout step, or account setup does not guarantee eligibility, approval, treatment, medication, shipment timing, or specific results.

No specific outcome promise

Concordia does not guarantee any specific outcome, result, amount of weight loss, appetite change, health improvement, body change, or medication effectiveness. Results vary by individual and depend on many factors, including medical history, adherence, lifestyle, provider recommendations, pharmacy availability, and applicable law.

Card authorization and charge timing

The card may be authorized at checkout. The actual charge occurs only after provider review, approval, and prescription where required. If the provider does not approve treatment, the card is not charged for that treatment path.

Cancellation policy

You may cancel a Concordia subscription according to the account, portal, or support process made available to you. To avoid being charged for a next billing cycle, cancellation requests may need to be received at least 72 hours before the next billing date or by the deadline shown at checkout. If a cancellation request is received after the applicable deadline, the subscription may renew for the upcoming cycle and cancellation may take effect at the end of that cycle.

Access after cancellation

After cancellation, you may continue to have access to paid subscription services through the end of the current paid billing period unless otherwise required by law or determined by Concordia, the provider group, pharmacy, or platform for safety, medical, compliance, or operational reasons.

Medical disqualification

If a licensed provider determines during initial medical review that you are not eligible for treatment for medical reasons, you may receive a refund or release of authorization according to the checkout terms and applicable law. If you are later determined to no longer be eligible after treatment has begun, any refund, if applicable, may be limited to the unused portion of the most recent billing cycle and may consider services already rendered, medication orders already placed, and applicable law.

General cancellation refunds

Except in cases of medical disqualification or as otherwise required by law, fees may be non-refundable after services have begun. Non-refundable reasons may include change of mind, lack of use, missed appointments, delays caused by incomplete patient information, failure to complete required labs or forms, or not achieving a desired result.

Services already rendered

Subscription fees may cover clinical review, provider services, care support, administrative services, pharmacy coordination, laboratory services where applicable, technology services, and medication coordination where clinically appropriate. Once these services have been initiated, fees may be non-refundable except as stated or required by law.

Prescription medication refunds

Federal and state laws generally restrict prescription medications from being returned to a pharmacy for refund, resale, or reuse after they have been ordered, dispensed, shipped, or delivered. These restrictions protect patient safety and public health. Concordia cannot guarantee refunds for prescription medications once they have been ordered, dispensed, shipped, or delivered.

Refund cycle limits

If a refund is approved, it may apply only to the most recent billing cycle unless required otherwise by law or stated in specific checkout terms. Refunds may not be available for prior billing cycles.

Damaged medication or incorrect items

Please inspect medication immediately upon receipt. If medication appears damaged, defective, incorrect, tampered with, compromised, or different from what the provider prescribed, do not use it. Contact the approved support or pharmacy process before taking the medication. Damaged or incorrect items may be reviewed and, where appropriate, replaced by the dispensing pharmacy after the issue and supporting evidence are reviewed.

Relationship to other terms

Unless otherwise stated, the Terms & Conditions, checkout disclosures, provider notices, pharmacy notices, and applicable law govern cancellation, billing, refill, medication, and refund questions. In all cases, you remain responsible for fees associated with services, provider review, pharmacy coordination, lab services, medication orders, and other services already rendered.