Refund Policy

Subscription services

Where a Concordia subscription or membership is offered, the subscription may include access to licensed provider review, care support, lab services where applicable, pharmacy coordination, prescription medication when clinically appropriate, and related administrative services. The specific services, labs, medications, pharmacy availability, and support included may vary by plan, location, medical eligibility, provider determination, and checkout terms.

Provider review does not promise treatment

Prescription medications are provided only when deemed appropriate by a licensed provider. Completing an intake form, checkout step, or account setup does not guarantee eligibility, approval, treatment, medication, shipment timing, or specific results.

No specific outcome promise

Concordia does not guarantee any specific outcome, result, amount of weight loss, appetite change, health improvement, body change, or medication effectiveness. Results vary by individual and depend on many factors, including medical history, adherence, lifestyle, provider recommendations, pharmacy availability, and applicable law.

Card authorization and charge timing

The card may be authorized at checkout. The actual charge occurs only after provider review, approval, and prescription where required. If the provider does not approve treatment, the card is not charged for that treatment path.

Cancellation policy

You may cancel a Concordia subscription according to the account, portal, or support process made available to you. To avoid being charged for a next billing cycle, cancellation requests may need to be received at least 72 hours before the next billing date or by the deadline shown at checkout. If a cancellation request is received after the applicable deadline, the subscription may renew for the upcoming cycle and cancellation may take effect at the end of that cycle.

Access after cancellation

After cancellation, you may continue to have access to paid subscription services through the end of the current paid billing period unless otherwise required by law or determined by Concordia, the provider group, pharmacy, or platform for safety, medical, compliance, or operational reasons.

Medical disqualification

If a licensed provider determines during initial medical review that you are not eligible for treatment for medical reasons, you may receive a refund or release of authorization according to the checkout terms and applicable law. If you are later determined to no longer be eligible after treatment has begun, any refund, if applicable, may be limited to the unused portion of the most recent billing cycle and may consider services already rendered, medication orders already placed, and applicable law.

General cancellation refunds

Except where a specific plan, checkout disclosure, the Real Go Guarantee below, or applicable law states otherwise, fees may be non-refundable after services have begun. General non-refundable reasons may include change of mind, lack of use, missed appointments, delays caused by incomplete patient information, or failure to complete required labs or forms.

Services already rendered

Subscription fees may cover clinical review, provider services, care support, administrative services, pharmacy coordination, laboratory services where applicable, technology services, and medication coordination where clinically appropriate. Once these services have been initiated, fees may be non-refundable except where a specific plan, checkout disclosure, the Real Go Guarantee below, or applicable law states otherwise.

CMH 90-Day Momentum Program

This section applies only to a CMH 90-Day Momentum Program package identified at checkout. If another general statement in this Refund Policy conflicts with this section, this section controls for that Momentum Program purchase.

How the Real Go Guarantee works

Complete your first 14-day activation cycle by completing your roadmap, kickoff, first two weekly check-ins, and first founder check-in. After that, you may cancel during an active Sprint for any reason. CMH refunds the full program-services allocation for your current active Sprint, all program-services allocations for prepaid future Sprints that have not started, and all medication allocations for monthly shipments that have not shipped.

You do not need to lose weight, receive or qualify for a prescription, achieve a medical result, explain why you are leaving, complete an exit interview, or join a retention call. CMH may verify only the published activation steps, Sprint timing, payment state, and shipment state. The guarantee may be used once per person.

Sprint timing

A Sprint is one 90-calendar-day nonclinical service period. Day 1 and Day 90 are shown in the member's onboarding record, and only one Sprint may be active at a time. A Sprint is completed after 11:59 p.m. Central Time on Day 90 and after any CMH-caused guarantee extension has ended.

Cancellation before a Sprint begins

If you cancel before a Sprint begins, that Sprint's not-yet-started program-services allocation and all medication allocations that have not shipped are refundable, even if you have not completed the first 14-day activation cycle. This applies to a first Sprint that has not started yet and to any prepaid later Sprint that has not started yet.

Cancellation before guarantee activation

If you cancel after a Sprint starts but before completing the first 14-day activation cycle, CMH refunds all program-services allocations for prepaid future Sprints that have not started and all medication allocations that have not shipped. The current Sprint's program-services allocation is not refundable unless CMH prevented you from completing a required activation step.

If treatment is not authorized or cannot continue

If a licensed provider does not authorize medication, treatment cannot continue, or the pharmacy cannot dispense a scheduled shipment, the applicable medication allocation that has not shipped is refundable without completing the activation cycle and without disclosing the medical reason. You separately choose whether to begin or continue nonclinical Sprint services when that option remains available. If a licensed provider approves a medication switch and you accept it, the unshipped balance applies toward the newly approved treatment; if you decline the switch, the eligible unshipped balance is refunded.

What is not refundable

Program services from completed Sprints and medication already accepted by the carrier are not refundable. Creating a shipping label does not make medication shipped. If CMH receives a timely cancellation request before carrier acceptance, a later pharmacy or carrier handoff does not erase the refund.

CMH-caused delays

If CMH does not make a required activation step reasonably available, guarantee eligibility becomes automatic or the completion deadline is extended. If a CMH-caused delay moves an included service beyond Day 90, the guarantee request window remains open through one business day after that delayed service is provided or until the member elects a refund.

Automatic renewal and cancellation

Rimo automatically renews a selected 90-day Momentum package for another 90-day package term and a selected 180-day Momentum package for another 180-day package term unless CMH cancels the renewal before Rimo processes it. No response does not cancel renewal. During each end-of-Sprint review, CMH asks whether the member wants to continue. If the member says no or sends a timely written cancellation request before renewal processing, CMH cancels the future Rimo renewal. If CMH fails to complete a timely requested cancellation and Rimo charges the member, CMH refunds that renewal charge.

Canceling automatic renewal prevents a future package charge. It does not by itself refund the current package; current-package refunds follow the Real Go Guarantee and other rules in this policy.

180-day packages

An 180-day Momentum package contains two prepaid 90-day Sprints, but only one Sprint may be active at a time. Sprint 2 creates no Day-90 charge and begins by default unless the member declines it during the Day-90 review or in writing before its scheduled start. If the member declines Sprint 2 before it begins, CMH refunds Sprint 2's program-services allocation and all medication allocations that have not shipped and cancels the future package renewal.

Package allocations

The exact medication and program-services allocations displayed at checkout and preserved on the order confirmation control the refund calculation. Allocations must add up to the amount actually charged. Approved refunds include refundable taxes assigned to refunded components where applicable. CMH does not deduct founder time, provider-review cost, processing fees, administrative fees, a cancellation fee, or already-incurred shipping from an otherwise approved guarantee refund.

How to request cancellation

Use the cancellation method provided in your account or contact support@concordiamenshealth.com. The request is effective when received by CMH. State whether you are canceling only the future automatic renewal, requesting a current-package refund under the Real Go Guarantee, or both. Do not include symptoms, diagnoses, medication details, or other medical information in the cancellation request. CMH will submit an approved refund to the payment processor within five to ten business days. Your bank or card issuer may take additional time to post it.

Medication-only prepaid plans

The following terms apply to separate three-month and six-month medication-only Compounded Semaglutide and Compounded Tirzepatide plans. Medication that has been accepted by the carrier is nonrefundable. Any prepaid amount attributable to medication that has not been accepted by the carrier is refundable if treatment ends early. If a licensed provider approves a medication switch and the patient accepts it, the unshipped balance applies toward the newly approved plan. If the patient declines the switch, the unshipped balance is refunded. These plan-specific terms control over the general prescription-medication and refund-cycle limits below.

Prescription medication refunds

Federal and state laws generally restrict prescription medications from being returned to a pharmacy for refund, resale, or reuse after shipment. These restrictions protect patient safety and public health. Medication is considered shipped when the carrier records acceptance or another documented physical handoff. Before carrier acceptance, the plan-specific checkout and refund rules apply.

Refund cycle limits

Except for the Momentum Program and medication-only prepaid-plan terms above, if a refund is approved, it may apply only to the most recent billing cycle unless required otherwise by law or stated in specific checkout terms. Refunds may not be available for prior billing cycles.

Damaged medication or incorrect items

Please inspect medication immediately upon receipt. If medication appears damaged, defective, incorrect, tampered with, compromised, or different from what the provider prescribed, do not use it. Contact the approved support or pharmacy process before taking the medication. Damaged or incorrect items may be reviewed and, where appropriate, replaced by the dispensing pharmacy after the issue and supporting evidence are reviewed.

Relationship to other terms

Unless otherwise stated, the Terms & Conditions, checkout disclosures, provider notices, pharmacy notices, and applicable law govern cancellation, billing, refill, medication, and refund questions. In all cases, you remain responsible for fees associated with services, provider review, pharmacy coordination, lab services, medication orders, and other services already rendered.