FAQ

Concordia's initial public launch is focused on one GLP weight-care assessment path. Other men's health categories are not part of the initial public offer.

The care path starts with an online assessment, moves to licensed-provider review, and includes medication only if a provider determines treatment is appropriate.

The Rebuild Portal is the secure assessment and account route for the GLP care path. It is not a self-serve prescription store. It connects patients to assessment, provider review, and support workflows.

Concordia provides education, routing, technology, and non-clinical coordination. Independent licensed providers make clinical decisions. Licensed U.S. pharmacies fill and ship prescriptions when prescribed.

No. Concordia provides education, routing, administrative support, and care coordination. A licensed provider decides whether any treatment is medically appropriate.

No. The assessment is the first step toward provider review. Completing an assessment does not guarantee eligibility, approval, treatment, prescription, medication access, shipment timing, or results.

Concordia is partnered with DrTelx, an independent telehealth medical group whose providers are licensed in the states where Concordia offers care.

Concordia works exclusively with licensed U.S. pharmacies that meet rigorous regulatory and quality standards. Pharmacy partners include EPIQ Scripts, Foothills Compounding Pharmacy, and Emerald Compounding Pharmacy. Every pharmacy in the network is licensed in the states where it dispenses, accredited by the National Association of Boards of Pharmacy (NABP), board-certified, and LegitScript-approved. Prescriptions are filled and shipped by licensed U.S. pharmacies in compliance with applicable state and federal law.

Telehealth services are available to patients located in all 50 U.S. states and the District of Columbia, subject to provider licensure, state law, pharmacy availability, and clinical appropriateness. Treatment is only provided where clinically appropriate and permitted by applicable state and federal law.

A live synchronous consultation with a provider is required before treatment in District of Columbia (DC), Kansas (KS), Louisiana (LA), Mississippi (MS), New Mexico (NM), Rhode Island (RI), and West Virginia (WV).

The policy pages are Privacy Policy, Terms & Conditions, Telehealth Consent, and Refund Policy. They explain privacy practices, site terms, telehealth consent, payment/refund boundaries, and support routes.

The card may be authorized at checkout. The actual charge occurs only after provider review, approval, and prescription where required. If the provider does not approve treatment, the card is not charged for that treatment path.

Some GLP paths may involve compounded medications if a licensed provider determines that treatment is appropriate. Compounded medications are not FDA approved. The FDA does not review compounded drugs for safety, effectiveness, or quality. Concordia does not compound or manufacture medication.

No. Concordia does not promise eligibility, approval, prescription, medication access, shipping timing, weight loss, body change, appetite change, health improvement, or any other result. Individual results vary.

Do not use medication that appears damaged, defective, incorrect, tampered with, compromised, or different from what the provider prescribed. Contact the approved support or pharmacy process before taking the medication.

No. If you are experiencing a medical emergency, including severe chest pain, difficulty breathing, signs of stroke, severe allergic reaction, suicidal thoughts, or any life-threatening condition, call 911 or go to the nearest emergency department. In a mental health crisis, call or text 988.